BDO Card woes March 22, 2009
Posted by jennipot in Life, Shopping.trackback
I gotta blog about this because it’s one of my worst experiences with a credit card company. My credit card used to be Equitable Bank Visa, but then BDO bought Equitable so they converted my card to a BDO card. It was ok at first and since I shop a lot at the SM stores, the tie ups they had are great.
3 weeks ago I received my bill and was surprised to find that there was amount under Fees/Other Debits. I called BDO card customer service but was informed they were in the middle of a system maintenance or migration and can’t access my account. I called a few days after, and this time I was able to tell them about the problem. They told me they will text back but never did, so after 1 week, I called again. I was told then that they have to verify my old credit card number, so I gave it to them. They said they’ll follow up and expedite resolution of this matter. And for good measure I even gave them the transaction numbers and dates of the last 2 payments I made on my account. By then I already figured that my January and February payments didn’t reflect on the BDO card account. I was told to call after 3 banking days.
I waited for 4 banking days to be sure, and I was really upset when the person I talked to said EXACTLY the same thing as the last time. They need to verify my card number AGAIN and that they will “expedite” and “follow up” the issue. I got mad and told the agent I cannot accept that answer and insisted I talk to her supervisor. By the way, I waited about 30 minutes before my call was answered so you can imagine that I’m not very happy. And to have that answer again. I looked at my old bills and noticed that they were using my old card’s number, but this one that has a problem, they already used my BDO card number.
The supervisor asked me to fax them a letter and my proof of payment which I did. He said I should call after 2 banking days to confirm receipt of the fax. That’s going to be Monday. I just hope that they can come up with a solution because it’s already been 3 weeks since I first called them. And it’s unfair for me to pay for something I already paid for. I was advised to pay for the amount first, and they will just reverse once this issue has been resolved. We’ll see. I paid today the whole amount. If they mess this up I am REALLY going to get mad and I’ll make sure all my friends hear about it! I am so disappointed with BDO card!!!
Abangan ang susunod na kabanata!
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