BDO Credit Card Woes…. geez April 16, 2009
Posted by jennipot in Life, Shopping.add a comment
Ok, I still have to blog about this. I called today just to confirm the cancellation of my credit card. Remember in my last blog, I requested for the cancellation before Holy Week pa. They said after 3 banking days it will be processed. It’s been a lot more than that, and guess what, when I checked, I was told that the request is “still under process”. Now here’s some of the conversation:
Jenny: All I am asking if whether my card has been cancelled already.
Agent: Ma’am it’s still being processed.
Jenny: What do you mean? Ok, since you already received my request for cancellation 2 weeks ago, and I have no outstanding balances, and I have not used the card since, can I be assured that I will not be charged any annual fees?
Agent: Ma’am, your cancellation is being processed.
Jenny: I know you already said that. What I’m asking is your system. How things work. Since I do not use your card and let’s say someone bothers to process my request one year from now because no one’s doing it now, is it safe to expect that I will not be charged any more annual fees?
Agent: (after hesitation): Yes Ma’am.
Jenny: Ok, please make sure that my request goes through. I have no intention of calling you again. Sorry don’t take this personally but I have had enough of your service. Good bye and have a good evening.
Pati cancellation di pa rin magawa ng maayos. Pag ako nakatanggap ng bill na kung ano ano ang i-charge ewan ko na talaga ano pa gagawin ko. Wala naman ako makausap na may powers na ayusin ang kapalpakan nila! When will it end?
BDO credit card woes - the Conclusion April 7, 2009
Posted by jennipot in Life, Shopping.1 comment so far
I called BDO card customer service and the answer still is the same. No change. So I did as I promised myself, I cancelled my card and told them they can have my P1,607.68. And I also will tell all my friends about what happened.
If they’re going to migrate Equitable Bank Visa members to their card, they should have made sure that the migration included my PAYMENTS which I have done faithfully and promptly. They should have looked at my past records and see that I never leave any balance in the statement. I always paid the full amount. They should have done their part because I did everything they told me to do.
The last straw was when the agent told me I already paid for the whole balance. I told her that I PAID IT BECAUSE THAT WAS THE ADVISE OF THEIR SUPERVISOR. The guy told me I should pay first to avoid interest charges and upon resolution they will credit back my money. And now they’re using THAT as reason why they will not give it back? Look what “good faith” brought me. I paid in good faith. They didn’t do anything about it inspite of a month-long issue. They told me to fax a letter and send all the proofs of payment and I did that too.
I decided enough is enough. It’s just not worth my time and energy to feel bad about their bad service. It’s not worth waiting for 10 minutes minimum to get an agent to talk to you, and in the middle of it you get cut off because their system is SUCKY. I did it 3 times in the morning, I got cut off everytime I tried to talk to them, on the 3rd attempt, I was at the end of my patience and tired of it all. And after they told me that the status is the same, and tried to verify my credit card number for the nth time, I just told them to FORGET IT and just cancel my card. Again I have to wait for 3 banking days and they will send me a confirmation of the cancellation. I told the agent, that they have told me several times that they will give me feedback but THEY NEVER DID. And this is how they reward good payers.
I just need to blog about it so I can have a closure, and after this I’m forgetting I ever had a BDO card. The bank, I’m still ok with it although I notice they’re offline a lot. But reality is that they’re everywhere. Also the bank people I’ve encountered were nice and accomodating.
But for BDO credit card, goodbye and I hope that I have no more trouble CANCELLING my card!!!
