BDO credit card woes - the Conclusion April 7, 2009
Posted by jennipot in Life, Shopping.trackback
I called BDO card customer service and the answer still is the same. No change. So I did as I promised myself, I cancelled my card and told them they can have my P1,607.68. And I also will tell all my friends about what happened.
If they’re going to migrate Equitable Bank Visa members to their card, they should have made sure that the migration included my PAYMENTS which I have done faithfully and promptly. They should have looked at my past records and see that I never leave any balance in the statement. I always paid the full amount. They should have done their part because I did everything they told me to do.
The last straw was when the agent told me I already paid for the whole balance. I told her that I PAID IT BECAUSE THAT WAS THE ADVISE OF THEIR SUPERVISOR. The guy told me I should pay first to avoid interest charges and upon resolution they will credit back my money. And now they’re using THAT as reason why they will not give it back? Look what “good faith” brought me. I paid in good faith. They didn’t do anything about it inspite of a month-long issue. They told me to fax a letter and send all the proofs of payment and I did that too.
I decided enough is enough. It’s just not worth my time and energy to feel bad about their bad service. It’s not worth waiting for 10 minutes minimum to get an agent to talk to you, and in the middle of it you get cut off because their system is SUCKY. I did it 3 times in the morning, I got cut off everytime I tried to talk to them, on the 3rd attempt, I was at the end of my patience and tired of it all. And after they told me that the status is the same, and tried to verify my credit card number for the nth time, I just told them to FORGET IT and just cancel my card. Again I have to wait for 3 banking days and they will send me a confirmation of the cancellation. I told the agent, that they have told me several times that they will give me feedback but THEY NEVER DID. And this is how they reward good payers.
I just need to blog about it so I can have a closure, and after this I’m forgetting I ever had a BDO card. The bank, I’m still ok with it although I notice they’re offline a lot. But reality is that they’re everywhere. Also the bank people I’ve encountered were nice and accomodating.
But for BDO credit card, goodbye and I hope that I have no more trouble CANCELLING my card!!!
Hi Jenny!
I also experienced that with my BDO JCB Card, cause its Equitable before. It happened last March 2009, I’ve paid my bill in full last March 13, 2009, but the due is on the15th. Then last March 17, I called 6318000, they advised me to send the payment slip thru fax, then when they received it, I thought it was already settled, I was surprised to see my SMS-SOA account last March 22,2009 stating a late payment fee of 300.00. So that day, I called again to 6318000, CSR said that I should deduct the late payment fee on my bill, therefore, I did what she said. Csr also added that there will be a reversal. You know what? until now no reversal, the 300.00 turns into 1200.00 late payment fee. and the worst thing is it is still on my SMS-Soa. And everytym I call 6318000, they always say that the reversal in on process.. I hate it!!