BDO Credit Card Woes…. geez April 16, 2009
Posted by jennipot in Life, Shopping.trackback
Ok, I still have to blog about this. I called today just to confirm the cancellation of my credit card. Remember in my last blog, I requested for the cancellation before Holy Week pa. They said after 3 banking days it will be processed. It’s been a lot more than that, and guess what, when I checked, I was told that the request is “still under process”. Now here’s some of the conversation:
Jenny: All I am asking if whether my card has been cancelled already.
Agent: Ma’am it’s still being processed.
Jenny: What do you mean? Ok, since you already received my request for cancellation 2 weeks ago, and I have no outstanding balances, and I have not used the card since, can I be assured that I will not be charged any annual fees?
Agent: Ma’am, your cancellation is being processed.
Jenny: I know you already said that. What I’m asking is your system. How things work. Since I do not use your card and let’s say someone bothers to process my request one year from now because no one’s doing it now, is it safe to expect that I will not be charged any more annual fees?
Agent: (after hesitation): Yes Ma’am.
Jenny: Ok, please make sure that my request goes through. I have no intention of calling you again. Sorry don’t take this personally but I have had enough of your service. Good bye and have a good evening.
Pati cancellation di pa rin magawa ng maayos. Pag ako nakatanggap ng bill na kung ano ano ang i-charge ewan ko na talaga ano pa gagawin ko. Wala naman ako makausap na may powers na ayusin ang kapalpakan nila! When will it end?
Comments»
no comments yet - be the first?